Discover the Power of Personalized Care with Health Guardianship

In today's fast-paced healthcare system, many patients feel rushed and unheard. But what if there was a way to provide care that focused on truly understanding a patient's needs? That's exactly what Candice Ehler, a seasoned healthcare professional, and the BowTie team are doing through Health Guardianship.

During a recent conversation with Josh Taylor and Firouz, Candice shared her 14-year journey in healthcare, ranging from long-term care and mental health to behavioral coaching. Her work at Bowtie is a far cry from the traditional "sick care" system, where patients are often given a quick diagnosis and sent off with instructions they may not fully understand. Instead, Health Guardianship takes a more holistic, personalized approach.

Time: The Biggest Difference in Care

Candice highlights the difference that time makes in this model of care. In traditional healthcare settings, there's often little time to educate patients on managing their conditions effectively. As a guardian, however, Candice can spend the time needed to walk patients through the "how" of making lifestyle changes. She recalls the case of a new patient who had seen many providers without success. After a thorough session with Candice and Firouz, the patient felt heard and supported for the first time in her healthcare journey. This is the heart of Health Guardianship—empowering patients to take control of their health with the right guidance.

From Sick Care to True Health Care

Firouz emphasizes that most people want to be healthy; they just need the right information, delivered in a compassionate and non-rushed manner. Unfortunately, the current "sick care" system often prioritizes volume over quality. Doctors and nurses are under pressure to see as many patients as possible, leading to a lack of meaningful follow-up. Health Guardianship flips this model on its head by focusing on solving patients' problems rather than increasing clinical volume.

Achieving Health Goals Through Personalized Support

Candice shares stories of members who have successfully achieved health goals with her help, using small, incremental changes based on James Clear's Atomic Habits. These tiny steps make health and wellness more attainable, especially for members facing challenges like limited budgets or complex medical conditions. Health Guardianship offers the flexibility to personalize each member's care plan, ensuring they receive the attention and support they need to succeed.

Guardianship Even During Specialized Care

One of the key benefits of Health Guardianship is that the support doesn’t stop at primary care. Whether members need surgery or specialist consultations, the guardians stay involved, helping them navigate complex decisions. Firouz describes guardians as a member’s "base camp," coordinating care and ensuring that every step aligns with their health goals. This comprehensive approach helps members feel supported, whether they're managing back pain or facing something as serious as prostate cancer.

A Lifesaving Example of Guardianship in Action

Candice and Firouz shared a powerful story of a member who was advised by a hospital to be transported by ambulance for an unnecessary MRI. Instead of following the hospital’s costly suggestion, the member reached out to their guardians. In one phone call, they arranged for an MRI at a more affordable facility and booked an appointment with an orthopedic surgeon—saving the member thousands of dollars and valuable time.

Join the Conversation

Health Guardianship is revolutionizing the way we approach healthcare, offering patients the time, attention, and personalized support they deserve. Ready to hear more inspiring stories of care and transformation? Be sure to tune in to the full podcast episode, where we dive deeper into the impact of guardianship on patients' lives and discuss more real-life cases of how this approach is making a difference.

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